Why Monitronics
Monitronics is the nation's fourth-largest
security alarm company, currently monitoring alarms for more than
495,000 residential and commercial customers. Using state-of-the-art
technology, the company's professional team of more than 500 people
provides the security monitoring expertise needed to give our home and
business customers peace of mind - 24 hours a day, 365 days a year.
Monitronics has a solid reputation for a fast, efficient response to
every alarm. With accurate emergency information at their fingertips,
Monitronics' professional dispatchers quickly can determine your needs
and send help. In fact, it takes only seconds for Monitronics to notify
the appropriate police, fire, or medical response teams to any emergency
at your home or business. As a Monitronics customer, you can be sure
"When seconds count, you can count on Monitronics."
*This video is a summary of this page, "Click Play"
Quality People and Systems in Action
Response Speed. In a true emergency, response time is critical.
Our professional operators are trained to act quickly with precision and
confidence whenever our Monitoring Center receives an alarm signal.
Whether your alarm self-activates or you initiate the call for help,
they follow strict alarm procedures to verify your alarm signal and
situation. Within seconds after your signal is received, the appropriate
police, fire, medical, or other authorities are dispatched to your home.
Response Accuracy. To ensure an accurate response, specially
designed automated alarm monitoring equipment accurately interprets and
records each signal received. Our operators access the confidential
customer account information rapidly, enabling us to relay vital facts
to authorities, including the nature of the emergency and any special
information regarding the alarm.
System Reliability. Monitronics' quality and performance meets
Underwriters Laboratories' strict requirements for ULŪ listing. This
ensures we consistently comply with UL's standards for response time,
staffing requirements, automated record keeping, computerized alarm
response procedures, and around-the-clock monitoring. UL listing also
means we maintain the latest monitoring capabilities - with backup power
and communication systems for prompt response, even in a total power
failure.
Expert Service. Monitronics employs trained professionals and a
sophisticated communication system for the fast, reliable response you
expect from your monitoring service - 24 hours a day, 365 days a year.
Regular, on-going training ensures that our staff stays current with
industry innovations, technical advancements, and security procedures.
In addition, our Customer Service Center provides personalized attention
whenever you need assistance with your monitoring service.
Who We Are
- Fourth largest security company in the U.S.
- Largest independently owned security company in the U.S.
- Monitor alarms for more than 495,000 residential and commercial customers
Qualifications
- State-of-the-art, UL-listed alarm monitoring central station
- Meets or exceeds all UL and NFPA standards
- "IQ Certified" central station for high standards and false-alarm prevention
- Member of NFPA (National Fire Protection Association)
- Member of NBFAA (National Burglar & Fire Alarm Association)
- Member of CSAA (Central Station Alarm Association)
Recognition
- Record holder for seven consecutive years on the Inc 500 Fastest Growing Companies in the U.S.
- Industry leader in Two-Way Interactive Audio Verification monitoring
